How can the opportunities of the digital age be leveraged to provide customers with a better experience? Anyone asking themselves this question has taken the first step of a digital transformation: from product-driven to customer-driven. It's a movement that is initially not so much about technology, but more about a new way of thinking. From companies to governments at the municipal, provincial or national level, digital transformation is happening everywhere.

Technologies such as Internet of Things and Big Data have opened the doors to new business models. Old models must therefore be revised; a critical look at existing processes and consider how new technologies can contribute a better customer experience. This ultimately leads to fresh ways of working and new strategies. A digital transformation therefore goes far beyond digitization, which is merely the transition to a digital form.

The central government's goal is to complete the digital transformation by 2020. This means that by then, citizens and businesses will be able to communicate with the government fully digitally to conduct their business. There are even plans for a digital vault, which will allow citizens to keep their personal data in one place and the government to consult only one source if personal data is needed. 'Digitize with intelligence': speed, transparency and accountability are paramount.

The Digital Transformation dossier is dedicated to the transformation process. You will also find information on (government) digitization.