Government increasingly deploys artificial intelligence

Scope of research

For the application of AI in public service, TNO sought answers to the following questions:

• • Where is the public sector applying AI?

  • What changed since 2021?

  • What insights have been gained about AI in government in recent years?

Application

Government uses AI mainly for knowledge processing, archiving and anonymization, followed by inspection and enforcement. The increase in anonymization software can be explained by the influence of the Open Government Act (Woo). Several innovative applications are also being used in the public domain. Consider a virtual assistant for answering parliamentary questions faster and better.

Transparency

By 2024, the government will be more transparent about the application of AI within public services. This openness is related to the advent of the Algorithm Register (1) in 2022. In it, government organizations register their impactful algorithms. Many organizations are already using the national register.

Third AI quick scan

The figures on the number of AI applications come from research conducted by TNO (2) at the request of the Public Services Working Group of the Dutch AI Coalition. This research is a follow-up to the 2019 and 2021 quickscan AI in public services, which TNO conducted at the request of the Ministry of the Interior.

For more information, visit the website of the Dutch AI Coalition (3) and the Algorithm Register (4). Participate in the development of the Algorithm Register and framework? Then check out the Pleio environment (5) and sign up for 1 of the upcoming events (6). 

1. https://algoritmes.overheid.nl/nl

2. https://www.tno.nl/nl/newsroom/2024/06/kunstmatige-intelligentie-inzet-overheid/

3. Home

4. https://algoritmes.overheid.nl/nl

5. https://algoritmes.pleio.nl/

6. https://algoritmes.pleio.nl/events